Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method
DOI:
https://doi.org/10.25008/ijadis.v1i2.185Keywords:
Website Quality, WebQual 4.0, LL-Dikti IV, Good GovernanceAbstract
The purpose of this study is to measure and describe the Higher Education Services Institution Region IV website quality using the Webqual 4.0 method. The questionnaire filling, depth interviews, and observation are the methods used in this research. The measurement results showed that the overall of the Higher Education Services Institution Region IV website quality was included in Good criteria. In detail from the measurement results, the dimension criteria that gained the highest score was the usability dimension which is 741,63 with a percentage of 81.05 (good criteria). The information quality dimension obtained an average score of 730,57 with a percentage 79.84 (good criteria). While the dimension that obtained the lowest score was the service interaction dimension which was 710,50 with the percentage of 77.10 (good criteria). In addition, in order to accommodate the needs of visitors, this study found the fact that visitors expected website developers to build the website navigate easily, information updated more, implement a comprehensive recommendation system, and more interactive.
Downloads
References
Dikti, “Forlap Dikti,” Dikti, 2019. [Online]. Available: https://forlap.ristekdikti.go.id. [Accessed: 14-Jun-2019].
A. Masthori, H. A. Nugroho, and R. Ferdiana, “The Use of Modified Webqual Method in Evaluation of Website Service Quality of Local Government,” J. Pekommas, vol. 1, no. 1, pp. 57–68, 2016.
S. J. Barnes and R. Vidgen, “Measuring web site quality improvements: A case study of the forum on strategic management knowledge exchange,” Ind. Manag. Data Syst., vol. 103, no. 5–6, pp. 297–309, 2003, doi: 10.1108/02635570310477352.
R. R. Rerung, E-Commerce?: Menciptakan Daya Saing Melalui Teknologi Informasi. Yogyakarta: Deepublish, 2018.
R. E. Indrajit, Sistem dan Teknologi Informasi, 2nd ed. Yogyakarta: PREINEXUS, 2016.
R. R. Rerung, Pemrograman Web Dasar. Yogyakarta: Deepublish, 2018.
A. Manik, I. Salamah, and E. Susanti, “Metode Webqual 4.0 Untuk Evaluasi Kualitas Website Politeknik Negeri Sriwijaya,” in Seminar Nasional Teknologi dan Informatika 2017 (SNATIF 2017), 2017, pp. 355–361.
D. B. Napitupulu, “Evaluation of XYZ university website quality based on Webqual approach,” Bul. Pos dan Telekomun., vol. 14, no. 1, pp. 51–64, 2016.
D. Napitupulu, “Analysis of Factors Affecting The Website Quality (Study Case: XYZ University),” Int. J. Adv. Sci. Eng. Inf. Technol., vol. 7, no. 3, p. 792, 2017, doi: 10.18517/ijaseit.7.3.1748.
W. Sastika, “Analisis Pengaruh Kualitas Website (Webqual 4.0) Terhadap Keputusan Pembelian Pada Website E-Commerce Traveloka,” in Seminar Nasional Teknologi Informasi dan Komunikasi 2016 (SENTIKA 2016), 2016, pp. 649–657.
L. Hasan, “Evaluating the Usability of Educational Websites Based on Students’ Preferences of Design Characteristics,” Int. Arab J. e-technology, vol. 3, no. 3, pp. 179–193, 2014.
I. Sanjaya, “Ministry Of Communication And Information Website Quality Measurement Based On Webqual 4.0 Method,” J. IPTEK-KOM, vol. 14, no. 1, pp. 1–14, 2012.
J. Tarigan, “User Satisfaction Using Webqual Instrument: A Research on Stock Exchange of Thailand (SET),” J. Akunt. dan Keungan, vol. 10, no. 1, pp. 34–47, 2008.
R. Likert, “A technique for measurement of attitudes,” Arch. Psychol., vol. 22, pp. 5–55, 1932.
D. Nupikso, “Implementing Public Information Disclosure in Local Government Websites,” J. IPTEK-KOM, vol. 17, no. 2, pp. 113–128, 2015.
I. Salamah and M. A. Ganiardi, “Pengembangan Perangkat Lunak E-Learning Berbasis,” Semin. Nas. Sains dan Teknol., vol. 1, no. November, pp. 1–9, 2016.
WAS and HootSuite, “Digital in 2019,” 2019.
Tim APJII, “Potret Zaman Now Pengguna dan Perilaku Internet Indonesia,” Buletin APJII. APJII, Jakarta, pp. 1–7, 2018.
T. Mariyati, “Internet Public Policy Implementation Strategy in Encouraging Acceleration of Internet Users Development,” Bul. Pos dan Telekomun., vol. 12, no. 2, pp. 147–158, 2013.
D. Banciu, “e-Romania - A Citizens ’ Gateway towards Public Information,” Natl. Inst. Res. Dev. Informatics – ICI, vol. 18, no. 3, pp. 205–210, 2009.
B. Saleh, “Information and Communication Technology (ICT) Literacy of Community in Mamminasata Region,” J. Pekommas, vol. 18, no. 3, pp. 151–160, 2015.
C. H. Kanter, “Role Of Manado’s Government Website In Supporting The Actualization Of Good Governance,” J. Penelit. Komun. dan Opini Publik, vol. 19, no. 3, pp. 197–121, 2015.
Downloads
Published
Issue
Section
License
Copyright (c) 2020 Rintho Rante Rerung, Fauzan, Hari

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.